2020

Senior Product Manager - Tech

• Launched a scalable Air Cargo Flight Capacity Management System that enables Network Planners and Operators to control the flow rate of packages through the Amazon global Air network to achieve delivery promise, speed, utilization, and cost targets while also reducing human error through guard rails and automation.


• Launched a Package Flow Planning solution that combines multiple optimization models in an automated workflow to determine, based upon a network topology, flight schedule, transit times, and a package demand forecast, the candidate origin to destination paths with a sortation plan to configure for execution in the Air Cargo network to maximize utilization and speed and minimize cost.


• Launched a Disruption Management suite of tools to assist Amazon Air Network Controllers with defining, tracking, and communicating disruptive events as well as providing key decision support through predictive science models that determine in real time the available slack in the flight schedule that can be used to mitigate disruption impacts without impacting customer delivery promise dates.

2019

Manager, Product Management

• Managed a globally distributed team of Product Managers and UI/UX Designers that designed and delivered the K2 Cloud Business Process Automation platform


• Performed IC Product Manager duties for the K2 visual Workflow Automation designer and K2 host execution server Authentication / Authorization management products


• Responsible for planning, tracking, and implementing of the complete K2 platform roadmap


• Engaged with senior leadership, marketing, and a customer advisory board to help set the strategic vision for the company

2013

Technical Product Manager

• Managed several key product roadmaps including the K2 Workflow Automation designer at the core of K2's business process application platform


• Gathered feature requirements, created UX wireframes, prototyped solutions, and authored specifications and user stories


• Coordinated with geo-distributed Scrum development teams to break down, size, and execute on a well-groomed backlog


• Managed the continuous delivery to the cloud and on-premises by tracking burndown rates, incoming bug rates, and by making prioritization decisions


• Facilitated user testing and early adoption programs to garner and incorporate valuable end-user feedback


• Instrumental in the organizational transition from Waterfall to Agile Scrum development


• Managed the delivery of a multi-year project to build a brand-new from scratch no-code visual workflow automation design tool for the cloud using modern development frameworks

2012

Senior Technical Consultant

• Provided on-site technical consulting to a large enterprise customer


• Configured and developed business process automation solutions on the K2 platform

2010

Technical Partner Manager

• Technical lead for system integration partners Responsible for recruiting, training, managing, and enabling partners to deliver compelling solutions for customers on the K2 platform

2007

Technical Sales Specialist

• Generated excitement and assisted the sales manager in closing deals on the K2 Platform by delivering solution demonstrations, proof of concepts, and technical deep dives for sales prospects


• Built awareness of the K2 brand among potential customers and worked with our partner channel to create go-to-market assets

2005

Technical Support Engineer

• Assisted K2 enterprise customers with a full range of technical support needs


• Provided Installation assistance in highly distributed networks, troubleshot development and production applications, analyzed server logs and network traces, answered how-to questions, and worked closely with the product team to communicate customer pain points and feature enhancement needs

2002

Bachelor of Science, Computer Science

Washington State University